Location, FLiP, Contacting Library

How do I contact the Library?

Our telephone number is: (603)635-7581. You can send email to: services@pelhamweb.com.

What is FLiP?

FLiP is the acronym for Friends of the Library in Pelham. This is an organization that supports the library in a number of different ways including, but not limited to, volunteering, fundraising, and book sales. Membership information is available at the Main Circulation desk or here. To access the discount Museum Passes you must be a FLIP member.

What is that other building in the center of town that says “Pelham Library”?

The old building in the center of town that says “Pelham Library” is the former library.  It was built in 1896 and served as the town’s library until 2003, when the new building on the Village Green was opened.
Currently, the old library serves as the home for the Pelham Historical Society.  For more information on the Historical Society, please visit www.pelhamnhhistory.com

Where is the Library?

The Pelham Public Library is the beautiful white building located at the center of the Village Green. The official address is Pelham Public Library, 24 Village Green, Pelham, NH 03076

Why isn’t the Library open more on weekends?

We do our best to accommodate the community with the hours we have available. Unfortunately, due to budget constraints, we are limited to the number of hours we are able to provide staffing for.

Library Usage

Are there computers for public use?

Yes, we have 15 computers available for use.  You do not have to be a library patron to use the computers. Computer use is free of charge. Each computer is connected to a printer. There is a charge of $.15 per printed page.

Computer usage policies are available on our website or in binders at the Main Circulation Desk.

The Library is also WI-FI capable; you are welcome to bring your laptop.

Can I check out magazines and newspapers?

Magazines are all available for checkout. The most current issue available is displayed in the front of the rack. Six months of back issues are available under the shelf.

Newspapers are not available for checkout. The latest copies are on  the newspaper shelf.  The library keeps 2 weeks worth of newspapers.

Can I still get curbside service?

Curbside service will still be available during all our open hours. If you need any documents printed, copied, or faxed please let us know and we are happy to provide contact-less service. 
For Pick-Up and requests call 603-635-7581 or text 339-234-7372, or e-mail services@pelhamweb.com

Can my child get a library card?

Children aged 6 and older are eligible to receive their own library card.

Does the Library accept book donations?

At this time the library is not able to accept donations due to the pandemic.

Does the Library accept magazine/newspaper donations?

At this time we are not able to accept donations of old magazines and newspapers. We do accept gift subscriptions for items we do not currently own. If there is a certain magazine or newspaper that you would like to see at the Library, or you would like to donate a subscription, please contact the Library Director.

Does the Library sell books?

At this time we are not selling books.

How do I get a library card?

Library cards are free of charge to Pelham residents or persons who work or go to school in Pelham. Please ask one of the librarians to register for a card. If you do not live or work in Pelham, you may have borrowing privileges for an annual fee. Please ask a librarian for more details.

For a temporary library card please click here.

How do I suggest a book or other materials for the Library’s collection?

If you are interested in making a suggestion about materials to buy for the Pelham Public Library, talk to a librarian about materials you’d like to see in the Library’s collection.

How many books/DVDs/videos can I check out at once?

As long as you are a member of the Library in good standing (no fines due or lost materials), you may check out as many materials as you like.

I am not quite done with my book, but it is due tomorrow.  Can I renew it?

We want you to enjoy the materials offered at the Library. You may renew an item unless another patron has requested it. You may renew your materials in person, on the phone, or by logging into your account online. If your materials are overdue, you will not be able to renew them online you will need to call or visit the library.

I lost my library Card. Can I get a replacement?

Yes, replacement library cards are available for $2. Please ask one of the librarians to assist you.

Is there a fax machine I can use?

 

Yes. The fee is $1.00 a page and .25 for every page after, and must be sent within the continental United States. The library does not receive incoming faxes.

 

Is there a photocopy machine I can use?

Yes, we have a photocopy machine available to the public on the first floor.  Copies are $.15 each for black and white, $.25 for color. The copy machine takes small bills and change.

Is there a public meeting room?

The Molly Hobbs room is available to groups to use as a meeting place. The room must be reserved in advance of use. If you/your group would like to reserve the room, and have not previously done so, a representative for your group would need to complete a Meeting Room Application. The application will then be forwarded to the Library Director for approval. The room policy and application can be found below.

My materials were due last week–what are the fines and fees?

The fine schedule for books, magazines, and audiobooks is $0.25 per day/per item. Overdue DVDs are $1 per day per DVD. The maximum fine per item is $10.00. There is a one-day grace period before fines begin to accumulate.  Fines for interlibrary loans are $1 per day and there is no grace period.

When are my books/DVDs/videos due back to the Library?

When you check out your materials, the librarian will give you a receipt that lists the date on which each item is due back to the Library.  All materials are due back two weeks from the date of check out. If you lose your receipt, you can visit the Library website to access your account or you can call and ask the Librarian.

Services and Programs

Can I access the online databases from my own computer?

Yes you can! There are links that you can access directly from website. You will need to contact the library to receive the codes and passwords to access the sites.

Can I download eBooks or audiobooks online?

Yes! The Pelham Public Library is part of the NH Downloadable Book Consortium.  Login here http://nh.lib.overdrive.com.  If you have any problems, please ask a librarian for assistance.

Does the Library have passes to local museums and parks?

We have discount passes to several local museums.  ALL passes are one pass per person per day.  See this page for details.

I am new in Pelham. What does the Pelham Public Library have to offer me?

Welcome to Pelham! The Pelham Public Library offers a variety of resources and services. Patrons may check out print books, audio books, magazines, DVDs and videos. If there is an item you would like that is not in our collection, a librarian can assist you in making an interlibrary loan request. In addition, the library also provides other services, such as our Museum Discount Pass Program, which grants patrons reduced admission for several area museums.

All members of the public may use our quiet study areas, computers, resource materials, magazines or newspapers. Our librarians are available for reference assistance, computer help, and other resources.

All are welcome to attend the programs at the library.

What is Interlibrary-loan?

Interlibrary Loan is a cooperative service among libraries for borrowing materials. Items requested are located, ordered, and, if available for loan, shipped by the State Library Van Delivery Service. ILL services are offered to all patrons who have a current library account. No requests for items published in the last six months will be accepted.

Library Policies

Access for Patrons with Disabilities

The Pelham Public Library is 100% ADA compliant. We welcome the opportunity to assist all of our patrons. The State Library also has a number of programs for the optically or physically impaired which we can provide to our patrons. If you have a disability and are interested in any of the programs we have through the state, please speak with a librarian.

Behavior Policy
Children’s Policy

The library is committed to the safety and well-being of all our patrons. Therefore, parents are asked to adhere to the following guidelines concerning children in the library:

Children under the age of 9 may not be left unattended in the library and
must be directly supervised by a responsible adult 16 years of age or older.

Children between the ages of 9-11 may not be left unattended in the
library and must be supervised by a responsible adult over the age of 16.

Children over the age of 11 may use the library unattended provided that their behavior is not disruptive. Disruptive children may be asked to leave the library premises after 1 warning.

Parents are responsible for the actions of their children in the library whether or not the parent is present. Parents will be responsible for any disturbance or damage done to the library by their child.

Confidentiality  

ALL transactions between staff and library patrons – regardless of age or relationship – whether conducted verbally (in person or over the phone) or in writing – are strictly confidential. All personally identifiable information created, received, or maintained by the library that is considered sufficient to identify an individual are confidential. All printed material that is deemed confidential shall be either manually or electronically shredded to ensure patron privacy.

Donations

This policy is currently not in effect as it is overridden by the Covid policy.

The Library welcomes gifts of new books, DVDs, unabridged audiobooks on CD; new magazine subscriptions; museum passes, etc. If a special dedication or acknowledgement is requested, please see the Library Director.

The Library also welcomes the donation of used books, videos, and audiobooks as long as the materials are in good condition. Out-of-date encyclopedias, textbooks, Reader’s Digest condensed books, and old magazines are NOT accepted. (Paperbound materials are recyclable.)

We will first attempt to add the item(s) to the Library’s collection. However, if we already own it, or the material is out of date, or does not otherwise fit the scope of our collection, we may sell it here in the library or offer it to the Friends of the Library in Pelham (FLIP), for their annual book sale, which also benefits the Library.

If you would like a receipt for your donation, we have a gift acknowledgement letter. This will be your receipt for tax purposes. As the recipient of the donation, the Library is prohibited by law from appraising the donated property. It is your responsibility to list the items and assign a value to them (or get them appraised).

Fines

The maximum overdue fine charged per item is $10.00 (ten dollars). Fines on overdue materials accrue daily until the item is returned. Borrowing privileges are suspended when outstanding charges reach $20.00 (twenty dollars) or more on an account.

NOTE: Replacement fees will be charged for lost or damaged items. If the patron pays the replacement fee, that patron does not also owe a fine on the item.

Fine Policy20.08 KB
ILL Policies

ILL services are offered to all patrons who have a current library account. The librarian will call you when your requested item is available.

Things to keep in mind:

We can not request new books that have been published in the last six months.

If the item is available in-state, it will take between 2-4 weeks. It may take longer if the item is checked out at one of the other libraries.

Patrons may request up to 5 items at one time. To fill out an ILL request, use the form here.

Internet Policy
Library Cards

All patrons borrowing materials must show their valid library card when checking out material. Library cards are not transferable to others and patrons must use their own card to borrow materials.

Library cards are free to Pelham residents, those owning property, or working for companies in Pelham.  To prove eligibility, residents must show a photo ID with their current Pelham address or a recent utility bill.  Those who work in or own property in Pelham, must show proof in the form of valid documents such as a recent paystub or tax bill.  Library memberships for those working in Pelham are valid for one year but can be renewed as long as you can provide proof of employment with a recent paystub. Library materials may be borrowed at the time the application is completed.  Thereafter, the presentation of a library card is necessary for borrowing. Non-resident Cards may also be issued to other non-residents not covered above for an annual fee of $25.00 Lost cards may be replaced for $2.00.

All Pelham residents, 6 years of age or older, may obtain a library card at no initial cost.  Parents or guardians may provide their own ID and proof of address for children.

New patrons, age 18 and older, must fill out an application form to register for a library card.  Applicants under 18 years of age must have a parent or legal guardian give their consent on the application form
before a new card can be issued.  This parental signature is not required for children who are renewing cards.

Patrons assume full responsibility for all use made of their library card. By signing the application form, the borrower agrees to comply with all library rules and regulations; to pay all fines; to be responsible for any loss or damage to materials; to provide immediate notice of any change of address; and to provide immediate notice if the card is lost or stolen.

The library reserves the right to withdraw borrowing privileges from any patron who provides the library with false registration information, displays unruly conduct, fails to return borrowed materials, or accumulates maximum fines.

Loan Periods

Books, Magazines, Audiobooks:

Loan Period: two (2) weeks
Renewals: two(2) renewals are allowed consecutively for each item
No renewals are allowed on Reserved Items
Limit: None
Fine: $0.15 (fifteen cents) per day, per item.
Maximum Fine: $10.00 (ten dollars) per item.
Reserves: Yes

DVDs

Loan Period: two (2) weeks
Renewals: two (2) renewals are allowed consecutively for each item
No renewals are allowed on Reserved Items
Limit: None
Fine: $1.00 (one dollar) per day, per item.
Maximum Fine: $10.00 (ten dollars) per item.
Reserves: Yes

Interlibrary Loans

Loan Period: Determined by the lending library
Renewals: Only if approved by the lending library, please contact the ILL coordinator to request a renewal.
Limit: 5 requests at a time
Fine: $1.00 (one dollar) per day, per items
Maximum Fine: $10.00 (ten dollars) per item. Replacement fees will be charged for lost items.

Approved by the Board of Library Trustees
September 8, 2004
Revised March 12, 2008
Revised August 12, 2009
Revised May 12, 2010
Revised May 15, 2017
Revised December 15, 201
7

Lost and Found

Patrons are solely responsible for all personal Items. Items left behind are sent to the Pelham Police Station, 14 Village Green, (603) 635-2411.

Items that are hazardous or perishable will be disposed of appropriately.

Molly Hobbs Meeting Room
Renewals and Reserves

Renewals may be done by telephone or online by logging into your account.

Requested (reserved) material cannot be renewed.

Materials may be requested (reserved) either online or through a librarian. A librarian will contact you (by phone or email) when your request is ready to be picked up. Requested material is generally held for seven days until it is re-shelved or given to the next waiting patron.

Telescope Policy
Volunteer Policy

Volunteers are a vital part of the Library. They generally provide support services to staff or work on special projects. Currently, the Library will be offering virtual volunteer hours through June of 2021. All applicants must be between the ages of 14-18 volunteer at the library and first will need to fill out and complete the Volunteer Application form and have it approved by the young adult & Outreach coordinator to request volunteer hours. Interested applicants can send the completed form to kbordeleau@pelhamweb.com or drop it off at the Library book drop. For more information click here.